1.     E-commerce contacts

Internet Customer Support: tel. +39 019 690478

Tue. Fri. 09:30 am - 06:00 pm

Customer Support: customercare@blondieshop.com



Company Name: BLONDIE di Gaggero Irene & C. s.a.s.

Registered Office: Via Garibaldi , 7 - 17024 FINALE LIGURE (SV) 

Tax ID AND VAT Number: 00371770090.

 

2.     Guaranteed authentic products

As an authorized reseller of all the brands of the website, www.blondieshop.com guarantees that all the items are authentic.

The site contains innovative brands and emerging designers together with the most famous ones.

 

3.     Prices and Currency

If the item/s cannot be delivered due to lack of cooperation on the customer's and/or end receiver's part (no one at the address, wrong or incomplete address, wrong or incomplete telephone number, wrong or incomplete e-mail address provided or any other cause which does not depend on www.blondieshop.com) both the return and shipment costs will be charged.  These fees will be deducted from the final refund.

 

IMPORTANT: in case of multiple purchases that require an "extra" size packaging, shipping costs may require an additional cost that will be discussed directly with the customer at the time the package is shipped, these being calculated based on the size of the package.
We ask customers to view this information before proceeding with the order confirmation.

4.     Payment Methods

4.1  Secure Payments

All the transactions are processed through secure server and this ensures the highest protection for all the data of www.blondieshop.com Clients.

www.blondieshop.com accepts the following payment methods:

 

Credit Card

 

Credit Card Security:

All the transactions are processed through secure server and this ensures the highest protection for all the data of www.blondieshop.com Clients.

Customer Service operators of www.blondieshop.com will neither request nor accept credit card numbers and/or expiry dates.

In order to provide a greater protection of data concerning online purchases, www.blondieshop.com heartily recommends customers apply for e-commerce security PIN codes, provided by Verified By Visa or Mastercard SecureCode services, to buy online completely safely.


For more information, please visit:

 

www.cartasi.it      or     www.mastercard.com     or    www.mastercard.it

 

Credit Card charges

Orders are processed instantly if there are adequate funds and valid account details.

 

Bank Transfers

If you choose to pay through Bank Transfer, when you complete the order a confirmation e-mail will be automatically send to your account. The message will include the bank details of www.blondieshop.com; the items are stored until payment is received.

The client shall send a copy of the payment through fax or e-mail within 48 hours of receipt of the order confirmation.

If www.blondieshop.com dos not receive a copy of the payment receipt within 48 hours, the order will be cancelled.

The item/s will be shipped as soon as the bank transfer is received and as soon as the items are available in our storehouse.

 

PayPal Payment

By choosing the PayPal payment method, the client can pay directly through his/her PayPal account.

www.blondieshop.com reserves the right to process the orders only if shipped to the same address as that registered on the verified PayPal account.

 

First time customers

Please note that www.blondieshop.com reserves the right to ask the Bank or PayPal to verify the transaction of the first time customers, also contacting the customer's bank. This check may delay shipping.

www.blondieshop.com also reserves the right to only ship the order to the Billing Address.

 

5.     Packaging

All the items ordered are expertly wrapped  by members of the www.blondieshop.com, staff, with the highest attention to details. This will make your items  really special, both if they are for you or if they are a gift.

6.     Order Delivery

On receipt of every delivery, customers are requested to inspect the box carefully before signing for the delivery.

The packages shipped by www.blondieshop.com  are accurately packaged in an additional heat welded transparent plastic wrapping, with a heat welded protective plastic band, around it.

f the package shows any signs of tampering or if the protective plastic band is damaged,  either sign for it with reservations or reject it.

If an unauthorised signature has signed for a package or there is evidence that the package has been tampered with, launch a claim by contacting the courier immediately and to contact www.blondieshop.com writing an e-mail to customercare@blondieshop.com

 

7.     Promotional codes and Sales

Customers who subscribe to the www.blondieshop.com newsletter, will receive updates about promotions and sales.

 

Promotional codes

Subscribing to the www.blondieshop.com newsletter you will receive the promotional codes that can be added to the shopping cart during the purchase procedure.

Each code has a starting and ending date, and the validity time cannot be extended in any way.

The promotional codes can be used together with coupons and vouchers released in case of open credits.

Promotional code may not be accumulated to sales promotions and to other promotional offers, also may not be valid for unauthorized brand.

 

Sales

The sales dates are decided by administrative measures or by Law.

During the sales period if the right of withdrawal is applied the product must be returned; the item purchased is exchanged with another item  with the same price or with a higher price; a partial and/or total refund is not applicable; as an alternative it is possible to require for a voucher whose amount equals the price of the item returned.

The returns policy is limited to one return, within 14 days from the date of the delivery of the order to the customer.

 

8.    Returns

If a customer is not happy with an order for any reason, the items, which must not have been worn nor used, can be returned for a change of size, a voucher or a refund, within 14 days from the date of delivery of the items to the customer.

The customer will receive a refund equal to the price of the returned products, excluding the shipping costs (if paid when purchasing the item).


Terms and Conditions for Returns

Item/s must not have been worn, washed or altered in any way and must not show any signs of use.

The shoes soles must be in perfect conditions and must not show any signs of use.

Items must be returned with all  the original tags, packaging and other accessories (hangers, garment covers  etc.) received with the order.

Returns must be packaged in the original box, which is considered an integral part of the product and which must not be damaged and/or altered, nor used as external wrapping.  When the item is returned, the original box, must be protected and wrapped , so as it can be returned to www.blondieshop.com completely intact and with no other signs.

Returns must be packaged in the www.blondieshop.com.

In the event of faulty items or of errors in the shipment of the items due to www.blondieshop.com, customers must follow the instructions above. www.blondieshop.com  reserves the right to request photographic evidence of faulty or incorrect items before authorizing a return with full reimbursement of shipping and import costs.

Costumes and lingerie (bikini, underwear, boxers etc.) must be worn over your own underwear.  The costumes and lingerie items cannot be returned if the transparent sticker for hygienic protection has been removed, or if the items show signs of use. In these cases the items will be sent back to the customer.

www.blondieshop.com  reserves the right to refuse returns that are unauthorized and/or not sent with the courier named in the email detailing the return instructions and will not accept returned items that do not comply with the terms and conditions of the returns policy.

Such items shall be returned to the sender at the original shipping address and at the customer's expense.

 

Return Instructions

To request a return authorization, please e-mail customercare@blondieshop.com. The e-mail should include the code/s of the item/s to be returned and should state whether the return is for a change of size/colour, a coupon or refund.

Upon receipt of the return request, www.blondieshop.com will provide the customer with a written confirmation containing the Return Authorization Number (R.A.N.).

The return should be handled by the courier indicated in the confirmation and authorization e-mail sent by www.blondieshop.com

The Courier will bring a consignment note at the time of withdrawal of the package.

The Return Authorization Number must be written on the consignment note, which must be completed as indicated in the authorization e- mail received by the Return department.

The customer can choose from 2 types of compensation:

Return is for a change of size/colour.

It is possible to change just for a different size or a different colour of the same item, if available. You can not change the head with a different item. 

There is only one free-return for each item. 



Refund

Refunds will be processed as soon as the returned item is received, verified and accepted.

For all the packages which are not withdrawn by the customer (for whatever reason) the shipping and import costs as well as the taxes relative to the product return will be deducted form the refund.

For orders paid with a credit card the amount refunded will be available to customers in approximately after 14 days, and it will be visible on the next card statement.

Timing may vary slightly depending on the banking system of the credit card used.

 

For orders paid by PayPal or bank transfer, the amount will be returned to the Original Account.

Refunds will be issued in the same currency as the original purchase.

Any differences in the amount due to the fluctuation of the exchange rate cannot be refunded.

The return shipment must be made within 14 days of receipt of the order.


9.   Features and availability of items.

On-Line items and images:

www.blondieshop.com is not responsible if the colours of products seen on the site look slightly different from the original because of the particular configuration or malfunction of the computer used by the Customer.

The images shown on the  www.blondieshop.com site are the property of BLONDIE di Gaggero Irene & C. s.a.s..

BLONDIE must approve any use of those images in writing and unauthorised use shall be prosecuted by law.


Availability of Items:

The product range on the site indicates exact availability of each item (size and colour). The site is directly connected to the store and the storehouse.

After receiving the order www.blondieshop.com reserves the right to check the transaction carried out and the availability of the items purchased. The Customer shall be promptly notified if ordered items are not available.

The available items are shipped the day after except in cases of force majeure beyond the control of www.blondieshop.com. The orders placed at week-end are shipped on the following Monday mornings.

Please note that there may be shipping delays during sales periods. 

The product range on the www.blondieshop.com site  indicates the exact availability of each item (size and colour). The website is in fact directly connected to all the stores and the storehouses of BLONDIE di Gaggero Irene & C. s.a.s.

As an authorized reseller of all the brands of the website, www.blondieshop.com guarantees that all the items are authentic.

For each item, the site shows the images and the descriptions of the details as well as the table to choose the right size.

Upon receipt of the return request, the Orders department of www.blondieshop.com reserves the right confirm again the availability of the items purchased, validate the credit card transaction, and verify details of previous transactions made by the Customer on www.blondieshop.com. The www.blondieshop.com Orders Office shall promptly notify the Customer if ordered items are not available or if for any reason the order cannot be filled as the Customer requests.


10.   Legal Terms

This disclosure contains the legal terms and conditions governing the online shopping and the use of the  www.blondieshop.com site and have legal force.

By using the www.blondieshop.com site  users accept and agree to be bound by all the terms and conditions contained herein.

When the customer sends its order, he/she agrees and accept all the Terms and Conditions contained herein.

www.blondieshop.com reserves the right to request users that do not accept or do not agree to be bound by these terms and conditions to refrain from using the  www.blondieshop.com website.

Access to the site and to its services is for personal use only. 
Customers who access and view the v are given information about the products on sale and about the possibility of purchasing them.

11.   Property rights, Copyright & Trademarks

www.blondieshop.com and its content is the property of BLONDIE di Gaggero Irene & C. s.a.s..

This includes documents, photographs, graphics, design, music, software and codes.

The website content is protected by copyright.

Any reproduction, alteration, transmission, publication or redistribution to third parties for profit is strictly prohibited without the prior express consent in writing of BLONDIE.

BLONDIE prohibits to use the contents or the trademarks of the site for any other purpose different from those indicated above.